For three months since the ICRAF/ILRI ICT services unit has been using a new software platform to manage ICT incidents and service requests. To further improve efficiency and quality of ICT support services, I’m delighted to announce that, with effect…
Use of Mobile Phone and Internet Services Policy
Use of Mobile Devices on Voice and Data Networks Policy 30082012
Research network connectivity to improve
ICT Services is pleased to announce that ILRI and ICRAF have signed a contract for a new fibre optic ring to interconnect the two institutes with the Kenyan national research and education network (KENET). The new circuit, which should be…
CGIAR Active Directory Project
ILRI and ICRAF ICT staff have been working to prepare both organisations for a move to a new shared CGIAR network domain (away from centre-based domains). In effect, the CGIAR is moving toward having an IT infrastructure for a single…
Introducing: The CGIAR Service Desk (3)
Note: Part 1 is required reading (please!). Parts 2 and 3 are optional. About ServiceNow We are the first customers in Sub-Saharan Africa of a young San Diego, USA-based company (http://service-now.com) beginning to grow exponentially:
Introducing: The CGIAR Service Desk (2)
Note: Part 1 is required reading (please!). Parts 2 and 3 are optional. The ILRI/ICRAF ICT Shared Service Team Currently uses separate helpdesk systems for logging and managing information about IT-related Incidents Problems (incidents with a common underlying cause) Inquiries Service…
Introducing: The CGIAR Service Desk
ILRI and ICRAF are replacing their ICT Helpdesks They will be replaced by a CGIAR Service Desk. What this will mean for you: With immediate effect: You will need to know only One Email address to request help: servicedesk@cgiar.org One…
ILRI & ICRAF BOTs All set to go Digital
ICT Services made a successful presentation during the ILRI 42nd BOT meeting held on 2-5th November 2014, in Addis Ababa, Ethiopia to digitise, share and access board material hosted on the cloud via electronic tablet devices. The members overwhelmingly passed…
Staff Updates
Loise Makara Joined ILRI/ICRAF ICT Services unit as ICT Service Desk technician on 1st December 2014. She has over five years of experience in ICT helpdesk support and administration. Previously, Loise served as an ICT support technician and administrator at DHL…
Meeting Room Upgrades
ICRAF and ILRI are in the process of improving meeting experiences (both virtual and physical). A neat environment with properly set up equipment contributes to efficiently and effectively run meetings. The ICT unit in collaboration with the operations unit at ICRAF and commercial services unit at ILRI is…