ICT Shared Service Desk

For three months since the ICRAF/ILRI ICT services unit has been using a new software platform to manage ICT incidents and service requests.  To further improve efficiency and quality of ICT support services,  I’m delighted to announce that, with effect…

Staff Updates

Staff Updates

Loise Makara Joined ILRI/ICRAF ICT Services unit as ICT Service Desk technician on 1st December 2014. She has over five years of experience in ICT helpdesk support and administration. Previously, Loise served as an ICT support technician and administrator at DHL…

Meeting Room Upgrades

Meeting Room Upgrades

ICRAF and ILRI are in the process of improving meeting experiences (both virtual and physical). A neat environment with properly set up equipment contributes to efficiently and effectively run meetings. The ICT unit in collaboration with the operations unit at ICRAF and commercial services unit at ILRI is…